About us
&
Our team
Arja Humphreys
Director of Accounting & Administration and Company Secretary
An experienced accounting professional having worked with multi-national companies spanning Europe and North America.
Experience in USA, France, Germany & Finland. Speaks fluent German, English and Finnish as well as conversational French.
Alex Humphreys
Director
With a background in customer service, leadership and management working at Europe's largest & most successful low cost airline, Alex has now joined the family business part time initially.
Alex is a director of Kempster Property Company Limited with a growing portfolio of rental properties and Kempster Property Management Services which manages third party properties for owners as well as home owner associations.
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Stuart Humphreys
Founder, Chairman & CEO
Extensive experience and expertise with proven successful leadership, mentoring and coaching experience in multiple sectors of the hospitality industry worldwide including resorts and hotels - development, openings and operations.
Consulting, feasibility analysis, openings, quality assurance, team cohesion, performance improvement, leadership & management skills training & development. Extensive F&B, golf & leisure related business experience. Extensive Community Association & HOA Board & Resort Owner Committee experience in Europe & North America as Chairman, Member of The Board and Managing Agent. Speaks Spanish & good conversational French.
....the path to the future .....
to be appointed soon
Chief Operating Officer
Based in the Canary Islands - Leader overall of our Company on a day to day basis and joining the senior leadership team in due course. A fluent Spanish speaker with over 30 years experience in multi resort operations in Europe. Outstanding interpersonal and leadership skills.
An
leading a team of !
Responsible in prior roles for structuring effective training programs for multicultural and multi-discipline staffs in hospitality environments. Ability to deliver training and coaching in Spanish as well as English and a deep understanding of "what makes people tick", what works and what doesn't.
An inspiration to those around her with a talent for driving our "guest centric " focus on the customer so that everyone in our team knows how to deliver to clients and guests as well as to each other. Making the magic happen for our guests and the guests of our clients to enjoy the for which we are renowned.
Exceptional*Individual
Exceptional*Individuals.
Exceptional*Service
Exceptional*Vacations
Glen Vlasic CMCA, CAM, CHA
Leader - USA, Mexico & Caribbean
With extensive experience in hospitality gained in the USA including New York City as well as Mexico and French & Spanish speaking Caribbean islands, Glen is an award winning, multi-lingual executive and coach.
Extensive experience in hospitality operations management. Laser focused ability to develop and implement strategic plans to improve performance of managers and teams which he can do in fluent Spanish as well as English, resulting in increased productivity, effectiveness, efficiency & profitability.
A social media strategist with proven ability at VP, Regional Director & GM level to develop hotels and resorts from the ground-up. Glen is also a food & beverage expert and managed one of the largest resorts in the Central Orlando Florida Area at over 1,600 units with 130 plus acres of manicured grounds, multiple food & beverage outlets, retail and guest amenities.
Glen has just just in June 2020 gained certification in the implementation of Post Covid operational procedures for Housekeeping, Food / Beverage / Retail and Spa and is spearheading our NEW "Make it Safer" initiative.
Consultant Network Team
Membership in our Consultant Network Team is by invitation only. Consultants are selected and invited to join us based on their proven specialist capabilities and track record in the hospitality industry. We confidently send our consultants to any assignment anywhere within their field of expertise and our clients can expect nothing but the best advice and assistance using expertise that has demonstrated an ability to get results.
We have consultants with specific expertise who specialize in cruise ships, five star hotels, three & four star privately owned independent hotels, branded & franchise chain hotels, B&Bs, timeshare clubs & vacation ownership resorts, fractional ownership, vacation home rentals, golf, marina operation, theme parks, restaurants, cafés, branded & independent coffee shops, fast food, take away & food delivery services, shops, bars, pubs, outside catering, industrial catering & facilities management.
Our Consultants have outstanding ability to inspire managers & teams to achieve the
Exceptional*Quality & Exceptional*Service
which LMP is renowned for.
Based in the Rocky Mountains/Southwest United States - Utah
Bob Coffin
HOA Board, Resort Management and Quality Assurance Specialist
A highly experienced and sought after, hands-on hospitality and property management specialist with demonstrated leadership skills. Extensive expertise in resort management & operations with the added advantage and perspective of an accounting background.
Extensive experience in Resort Quality Assurance. Deep knowledge and expertise along with CMCA qualifications in HOA leadership and management as both a past member and President of many HOA boards of directors as well as a senior officer of the managing agent.
Adept at quickly building effective working relationships with clients, diverse groups and individuals. Innate ability to motivate and develop cross-functional teams, enhancing performance and productivity with a history of proven results. Approachable interpersonal style. A professional who embraces change and can help navigate clients, managers and teams through change. Thrives on challenge, is highly proficient in resort, national park concession, condominium, timeshare and Homeowner Association operations and is committed to solution driven action resulting in cost reduction, client satisfaction and exceptional quality service.
Based in Washington State, NW United States
Mark Torres
Resort & Condominium community Operations, HOA Management and Quality Assurance Specialist
An experienced - Award Winning - Resort Manager and HOA specialist having hands on experience of resort turnarounds as well as hotel management and extensive knowledge of Resort Quality Assurance. Ability to turn resort staff teams into "High Achievers". Able to target and reach lofty goals of excellence, superior standards of guest service and quality. Proven ability to lead and coach managers and teams to reach award winning status as measured by internal & public media metrics.
Based in the Eastern United States - Virginia
Gunter Muller
Hotel Management Specialist with 5 star & 4 star Hotel experience
extensive international experience in top quality Caribbean Resort Hotels
A top graduate of Lausanne Hotel School in Switzerland. Widely recognized as the world's finest Hotel School.
Further study at Cornell University Ithaca N.Y.
A five star hotel & resort senior leadership consultant - completed his training with periods working in Switzerland and went on to specialize in quality hotel and resort operations in the Caribbean, England, Europe and Eastern United States where he was CEO of a major "mixed use resort" including golf, residential, hotel, winter sports and vacation rental properties.
Fluent in German and English. Residing in the Washington DC area, Virginia, USA covering Eastern US and the Caribbean.
Based in the Eastern United States - Charlotte NC
Hospitality Entrepreneur, Hotel Operations, Master Chef,
Accountant, Investor, Leasership and Marketing Specialist
Martin Mongiello, MBA
Former White House Chef &
Manager of The Camp David Resort
Inspires teams to highest awards & profits. A 30-year, retired, war veteran living on three continents; six languages. Accredited investor, accountant & entrepreneur for hospitality industry. Seen often via the Today Show, CNN, ABC, FOX, CBS, Washington Post, New York Magazine, Times of London, The Australian, Huffington Post, USA Today, India Times & 128 newspaper and magazine articles the past two years. Highly visible and exemplary leadership based on personal example. A visionary, execution & completion master. Marketing & Business Plans author. Relates personally & activates work ethic in teams to goals never before recorded.
1. Advertising, branding, promotion, publicity, sales expert.
2. Rain man. Organized. Mechanized.
3. Creates. Attacks. Produces. Protects via extraordinary legal filings.
"How can a consultant say they are brilliant if they don't also own, several highly successful companies?"
Based in Boca Raton, Florida
William Whitfield
Mixed Use Resort Real Estate Planning & Development expert
Senior Executive Specialist in Mixed Use, Resort & Real Estate Development
Large “Development Project” experience including branded leisure & recreation residential communities, hotels, resorts, condo & office complexes, retail & malls, theme attractions, marinas, spas and entertainment facilities and stadiums.
Able to perform Real Estate Site Selection: (feasibility studies, market studies, concept plans, economic models, development & build-out schedules, lenders packages), Real Estate Land Plans: (logistical plans, services plans, master-plans of major facilities, design plans, design charettes, development schedules, development budgets). Project Management Development: (statement of work (SOW’S), design management, construction management, budgets, schedules, RFI/RFQ/RFP management Asset Management Systems: (sales, marketing, operational systems, KPI modelling, bench- marks, best-practices, NOI performance, cap-ex planning). Successfully completed projects representing many of the largest corporations & developers in the United States, Canada, South & Central America, the Caribbean and other international locations. The Scope of Work (SOW) for these “Project Profiles” range up to three years in length and in the multi-billion Dollar Finance & Funding range.
Europe Africa & Middle East
Based in Spain - Southern Europe
Carlos Monserrat
Senior Executive Hospitality Industry Specialist
A seasoned professional and exceptionally well qualified leader with global experience having worked in Europe, USA, Middle Eastern & Gulf States, The Carribean, Mexico, Central and South America.
More than 30 years’ experience in resort and vacation ownership operations having worked in many different countries in senior management roles for Wyndham Vacation Resorts, CLC World and Club Melia.
Extensive experience in project management and joint venture start-up environments in countries such as Spain, Mexico and Colombia, with a strong focus on organization and team building.
Proven track record in exceeding targets and responsible for achieving and maintaining ISO quality management certifications in various operations. Currently residing in Spain. Fluent in Spanish and English.
Based in The Netherlands - Northern Europe
Desiree Vegter
Hotel School Trained Multilingual Hospitality & Retail Business Consultant
An experienced and very knowledgeable hospitality, catering & retail entrepreneur with demonstrated business development talent, a successful Culinary School, a Restaurant and an Event Catering business. Professionlly trained at Hotel school in Amsterdam, Holland and having experience from operational, reception and sales roles in hotels and restaurants including with Hilton in the UK and Amsterdam, as well as in retail operations and retail management.
Desiree has a focused approach and is able to improve the quality, product, service and results, including financial and business performance of any hotel, restaurant, cafe, bar, club or other hospitality or retail business.
Based in France - Europe - Marina Specialist
An experienced and very knowledgeable developer and operator of Marinas. With extensive espertise in boating on the inland navigable waterways of Europe and elsewhere internationally having personally designed, constructed and presently operating several marinas with the associated chandlery, boat repair workshops for any and all marine repair, service and boat maintenance and refurbishment works, marine sotorage, yacht brokerage, moorings, boat haulage etc.
Based in South Eastern UK - Bed & Breakfast Operations Specialist
An experienced and very skillful couple Christine & Roberto who operate a successful B&B offering a warm welcome, exceptional hospitality, a high standard of servce, food and cleanliness. Leisure Management Plus can provide comprehensive guidance on acquisition, marketing, operations, profitability improvement, service, hospitality and training for new and existing B & B owners. LMP can also provide refurbishment advice, refurbishment project design and projet management as well as furniture and furnishings supply.
Based in Surrey S.E. England
Alex
Café / Coffee shop Expert
ALEX's Café https://www.facebook.com/pg/AlexsCafe/reviews/
An experienced entrepreneur who operates probably "the best café" - in England! Runs a very popular & profitable operation. For LMP clients trains, mentors, coaches & helps café operators how to design, layout, set up & operate a successful and profitable café with a highly motivated, energetic & high performing staff team. Just "feell" the energy & watch the way this team moves around and does their work!
Based in West Sussex, England
Brian Boggis
Timeshare resort operations from HOA Board /committee perspective
An experienced timeshare resort club Committee / HOA Board Member and former Chairman of the committee of a leading and very successful Vacation Ownership / Timeshare club in Europe.
Complete understanding of resort operations and strategic direction from the perspective of the "Owner", Resort Timeshare Club Member and Member of the Committee (Europe) HOA Board (USA). Served for multiple terms in the Management Committe of Sunset Harbour Club, Pueblo Torviscas, Tenerife in the Canary Islands, Spain. Extensive expertise and experience in sales leadership, sales and sales training as well as management development, with excellent team building, people management, timeshare club management and resort management skills.
Based in Tenerife, Canary Islands, Spain - Europe - Resort Operations Specialist
An experienced specialist in timeshare resort operations with more than 30 years in resort management in the Canary Islands, Spain and the UK. Fluent in Spanish and English. Extensive expertise and experience in training & management development with excellent team building, people management, timeshare club management and resort management skills. Resident in Tenerife.
Based in Tenerife, Canary Islands, Spain - Resort Sales & Marketing Specialist
A timeshare resort sales and marketing specialist with leadership, motivational and management talent learned from many years experience in successful resorts in the Canary Islands. IN-house and cold line experience. Ability to drive high closing percentages on in house business. Understands and can teach and coach managers on the importance of quality resort operations and an excellent customer / guest experience leading to more sales and referrals. Extensive expertise and experience in sales training, sales representative as well as sales management development. Excellent team building, relationship creation and people skills. Resident in Tenerife, Canary Islands, Spain.
For some projects we find it is a good plan and achieves optimal results to have two consultants with resort operations and sales & marketing expertise which are "complementary skill sets" working together.
We have achieved some exceptional*results in more than one combined sales & operations timeshare resort team working this way in both Europe and North America.
Based in Western United States - California - Resort Sales & Marketing Specialist
A seasoned sales and marketing professional with a super successful track record and years of experience in Vacation Ownership busines development as well as campground membership sales. An early founding member of the team that brought the worlds leading timeshare points club to huge success with $1b annual sales, exceptional*penetration, high closing percentages and VPG.
Mentor, coach, sales leadership and sales management developer. Outstanding people skills.
Working together with one of our Resort Management and Operations specialist consultants this would be a combination of tremendous value and a sure fire winner to make your vacation ownership business and resort operation achieve it's very best possible membership sales and membership retention results ?
Based in the Western United States - Nevada - Hotel and Resort Operations Specialist
A specialist in casinos, hotels & resorts including specific departmental operations. Extensive leadership and management development skills. Fluent in French, Arabic and English. Widely experienced in Europe, North Africa and North America. Began his career with The Walt Disney World Company and continued with Hyatt Resort Hotels, Hilton Casino Resorts and several American Indian Casinos as well as Vacation Ownership Resorts. Practical "hands on" experience as a line employee and a manager. Specialist expertise in Front of House Operations, Back of the House Operations in rooms division, F&B, retail and activities. Attended UC San Diego where he earned a graduate certificate in Strategic Management and Organizational Behavior. Uses applied phsychology in management and team development. Has helped many restaurants, hotels and resorts with re-organization, transition and new openings. Most recently, he has served as and ARM in a turnaround project and as a Housekeeping Operations Director overseeing respectively $5 Million and $25 Million renovations for each as well as playing a key role in the revitilisation of a vacation ownership resort in California and a large casino resort hotel in Nevada.
Based in the Western United States - California - Hotel & Resort Front Office & Training Specialist
Experience opening a newly remodelled city center urban timeshare and hotel. Specialist expertise in Front Office Management and Customer Service Training as well as travel services and secret shopper services. Can perform operational reviews of all types of service businesses, analyse and improve customer service, touch points and sales process to ensure that great customer service leads to more sales as well as long lasting guest and customer satisfaction and referrals.
Based in the Western United States - California - Fractional Resort & fine dining restaurants
A specialist in luxury fractional ownership resorts, timeshare resorts and vacation home rentals. A trainer, motivator, management & leadership skills developer. Extensive high quality food & beverage operations and "Fine Dining" experience, knowledge and expertise. Abilty to perform Operational Reviews and turnaround management for resorts, hotels and restaurants.