About us
&
Our team
Further details about each member of Team LMP can be found here>>
Exceptional*Individuals
Chris Gardner
Senior Consultant
Europe, Africa, Middle East & Asia
Business Development Leader UK
Ghislaine Oliver
Revenue Generator, Brand Ambassador & Accommodation Distribution Specialist
John Shonnard
Leader Business Development
Western USA, Hawaiian
& Pacific Islands
Asael Sandoval
Leader - Business Development Mexico, Central & Spanish speaking
South America
Gunter Muller
Senior Consultant North America Caribbean & Bermuda
Natalie Mutondo
Leader - Business Development
South Africa
Jacqueline Guas
Leader Business Development
Eastern USA, Caribbean
Islands & Bermuda
Lois Caldeira
Travel Agent
....the path to the future .....
to be appointed soon
Chief Operating Officer
exceptional*Individual
exceptional*Individuals.
Based in the Canary Islands - Leader overall of our Company on a day to day basis and joining the senior leadership team full time in due course. A fluent Spanish speaker with over 30 years experience in multi resort operations in Europe. Outstanding interpersonal and leadership skills.
An
leading a team of
Responsible in prior roles for structuring effective training programs for multicultural and multi-discipline staffs in hospitality environments. Ability to deliver training and coaching in Spanish as well as English and a deep understanding of "what makes people tick", what works and what doesn't.
An inspiration to those around her with a talent for driving our "guest centric " focus on the customer so that everyone in our team knows how to deliver our signature exceptional service to clients and guests, as well as to each other. Creating the memories and making the magic happen for our guests as well as the guests of our clients to enjoy the exceptional hospitality for which we are known.
Erica Walpole
Leader - LMP QA
Raja Dessai
Research & Business Development
Consultant Western India
Lead Quality Assurance Auditor
Cruise Quality Assurance
exceptional*holidays
©
exceptional*vacations
©
Ines Berginc
Leader BusinessDevelopment
Slovenia & European Alps
Melissa Bermundo
Leader Business Development Phillipines
team LMP
Rawan Hany
Leader Business Development Egypt
team LMP
Leader Business Development India
Tarun Goswami
exceptional*excursions
©
TBA
Curator & sales & co-ordinator exceptional•vacations & exceptional•excursions
and Leader Business Development Brasil
Arja Humphreys
Director of Accounting & Administration & Company Secretary
An experienced accounting professional having worked with multi-national companies spanning Europe and North America.
Experience in USA, France, Germany & Finland. Speaks fluent German, English and Finnish as well as conversational French.
team LMP
To Be Engaged soon
Research & Business Development Consultant
Nothern India
Brian Boggiss
Sales & Marketing Mentor & Logistics
exceptional•excursions
soon to join
team LMP
soon to join
team LMP
team LMP
PA and Operations Manager Tenerife
Adam Dias
soon to join
team LMP
To Be Engaged soon
Reciprocal representative and Business Development Partner
China
soon to join
team LMP
Business Development and Service•Product Lead
Make•it•Clean
&
Consultant for Enterprise Inns
& Tenanted PubsUnited Kingdom
To Be Engaged soon
Research and Business Development Consultant Finland
soon to join
team LMP
team LMP
To Be Engaged soon
Hotel Manager
Kempster Hotels & Resorts
To Be Engaged soon
Leader Business Development Canada
soon to join
team LMP
soon to join
team LMP
Ivaylo Lefterov
Leader Business Development Portugal & Russian Speaking Investor Liaison
To Be Engaged soon
Leader Business Development Poland
soon to join
team LMP
To Be Engaged soon
Research & Business Development Consultant Lithuania
soon to join
team LMP
To Be Engaged soon
Leader Business Development Singapore & Malaysia
soon to join
team LMP
soon to join
team LMP
To Be Engaged soon
Research & Business Development Consultant Belarus
soon to join
team LMP
To Be Engaged soon
Research & Business Development Consultant Latvia
To Be Engaged soon
Research & Business Development Consultant Thailand
soon to join
team LMP
To Be Engaged soon
Research & Business Development Consultant Indonesia
soon to join
team LMP
soon to join
team LMP
To Be Engaged soon
Research & Business Development Consultant Estonia
soon to join
team LMP
To Be Engaged soon
Research & Business Development Consultant Estonia
soon to join
team LMP
Research & Business Development Consultant - Barbados
soon to join
team LMP
Research & Business Development Consultant - Trinidad & Tobago
Research & Business Development Consultant - Aruba, Bonaire, Curacao, Sint Maarten & Saba
soon to join
team LMP
Research & Business Development Consultant - Cuba
soon to join
team LMP
Research & Business Development Consultant - Bermuda
soon to join
team LMP
Research & Business Development Consultant - BVI
soon to join
team LMP
Research & Business Development Consultant - Guadeloupe
Alex Humphreys
Director - Kempster Property Company Limited
With a background in customer service, leadership and management working at Europe's largest & most successful low cost airline. Alex is a part -time director of Kempster Property Company Limited with a growing portfolio of rental properties and Kempster Property Management Services which manages third party residential properties for owners and home owner community associations in the UK.
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Stuart Humphreys
Founder, Chairman & CEO
Extensive experience and expertise with proven successful leadership, mentoring and coaching experience in multiple sectors of the hospitality industry worldwide including resorts and hotels - development, openings and operations.
Consulting, feasibility analysis, openings, quality assurance, leadership and management skills coaching. Personal development, team cohesion, business performance improvement, extensive F & B, golf & leisure related business experience. Extensive Community Association, HOA Board & Resort Owner Committee experience in North America & Europe as Chairman, Member of The Board and Managing Agent. Speaks Spanish & conversational French.
Fiscal Advisor Tenerife: Sebastian Placencia, Santa Cruz de Tenerife
Chartered Accountants: Shipleys LLC, Godalming England
Fiscal Advisor Tenerife: Quatrium Juridico Tributario, Santa Cruz de Tenerife
Chartered Accountants: Shipleys LLC, Godalming England
Legal Counsel Tenerife: Santana Abogados Los Cristianos, Arona
Legal Counsel UK, NY & CA States Jamieson Law, Glasgow Scotland
Bank Tenerife: Banca March, Los Cristianos, Arona
Bank United Kingdom: Starling Bank
Team LMP is a global network team.
self employed consultants who independently and collectively market, sell, perform and deliver our range of integrated service•products to clients worldwide.
exceptional*Individuals
The collective aim of Team LMP is to ensure that customers, the travelling and vacationing public enjoy above average experiences and superior quality when using any kind of hospitality establishment by helping business owners to make their operations stand out from the crowd, improve the profitability and the value of their businesses.
LMP's signature one•team concept is used within our own team and is taught by us as part of the custom "manager coaching" and "staff training team building and personal development" we deliver to clients whose operations are diverse and range in size and complexity from the smallest food stand or QSR, to large % Star luxury hotels and resorts with hundreds, even thousands of rooms or apartments and everything in between.
soon to join
team LMP
Research & Business Development Consultant - St Lucia
soon to join
team LMP
Research & Business Development Consultant - St Barts
soon to join
team LMP
Research & Business Development Consultant - Martinique
soon to join
team LMP
Research & Business Development Consultant - Purto Rico
soon to join
team LMP
Research & Business Development Consultant - Dominican Rebublic
soon to join
team LMP
Research & Business Development Consultant - US Virgin Islands
soon to join
team LMP
Research & Business Development Consultant - Cayman Islands
soon to join
team LMP
Research & Business Development Consultant - Jamaica
soon to join
team LMP
Research & Business Development Consultant - Antigua & Barbuda
soon to join
team LMP
Research & Business Development Consultant - Bahamas
soon to join
team LMP
Research & Business Development Consultant - St. Kits & Nevis
soon to join
team LMP
Research & Business Development Consultant - St. Martin
soon to join
team LMP
Research & Business Development Consultant - St. Vincent Grenada & The Grenadies
soon to join
team LMP
Research & Business Development Consultant - Turks & Caicos
Consultant Network Team
Membership in our Consultant Network Team is by invitation only. Consultants are selected and invited to join us based on their proven specialist capabilities and track record in the hospitality industry. We confidently send our consultants to any assignment anywhere within their field of expertise and our clients can expect nothing but the best advice and assistance using expertise that has demonstrated an ability to get results.
We have consultants with specific expertise who specialize in cruise ships, five star hotels, three & four star privately owned independent hotels, branded & franchise chain hotels, B&Bs, timeshare clubs & vacation ownership resorts, fractional ownership, vacation home rentals, golf, marina operation, theme parks, restaurants, cafés, branded & independent coffee shops, fast food, take away & food delivery services, shops, bars, pubs, outside catering, industrial catering & facilities management.
Our Consultants have outstanding ability to inspire managers & teams to achieve the
Exceptional*Quality & Exceptional*Service
for which LMP is renowned.
Based in the Eastern United States - Virginia
Hotel Management Specialist with 5 star & 4 star Hotel experience
extensive international experience in top quality Caribbean Resort Hotels
Gunter Muller - Senior Consultant
A top graduate of Lausanne Hotel School in Switzerland. Widely recognized as the world's finest Hotel School.
Further study at Cornell University Ithaca N.Y.
A five star hotel & resort senior leadership consultant - completed his training with periods working in Switzerland and went on to specialize in quality hotel and resort operations in the Caribbean, England, Europe and Eastern United States where he was CEO of a major "mixed use resort" including golf, residential, hotel, winter sports, conference facilities and vacation rental properties.
Fluent in German and English. Residing in the Washington DC area, Virginia USA
Resort & Condominium community Operations, HOA Management and Quality Assurance Specialist
Mark Torres
Based in Washington State, NW United States
An experienced - Award Winning - Resort Manager and HOA specialist having hands on experience of resort turnarounds as well as hotel management and extensive knowledge of Resort Quality Assurance. Ability to turn resort staff teams into "High Achievers". Able to target and reach lofty goals of excellence, superior standards of guest service and quality. Proven ability to lead and coach managers and teams to reach award winning status as measured by internal & public media metrics.
Based in the Eastern United States - Charlotte NC
Hospitality Entrepreneur, Hotel Operations, Master Chef,
Accountant, Investor, Leadership and Marketing Specialist
Former White House Chef &
Manager of The Camp David Resort
Martin Mongiello, MBA
"How can a consultant say they are brilliant if they don't also own, several successful companies?"
Inspires teams to highest awards & profits. A 30-year, retired, war veteran living on three continents; six languages. Accredited investor, accountant & entrepreneur for hospitality industry. Seen often via the Today Show, CNN, ABC, FOX, CBS, Washington Post, New York Magazine, Times of London, The Australian, Huffington Post, USA Today, India Times & 128 newspaper and magazine articles the past two years. Highly visible and exemplary leadership based on personal example. A visionary, execution & completion master. Marketing & Business Plans author. Relates personally & activates work ethic in teams to goals never before recorded. Advertising, branding, promotion, publicity, marketing & sales expert.
Multi-lingual Hotel, Resort and Food & Beverage expert
Based in Orlando Florida
Glen Vlasic CMCA, CAM, CHA
With extensive experience in hospitality gained in the USA including New York City as well as Mexico, the French & Spanish speaking Caribbean islands, Glen is an award winning, multi-lingual executive and coach. Extensive experience in hospitality operations and senior management. Laser focused ability to develop and implement strategic plans to improve performance of managers and teams which he can do in fluent Spanish as well as English, resulting in increased productivity, effectiveness, efficiency & profitability.
Proven ability at VP, Regional Director & GM level to develop hotels and resorts from the ground-up. A food & beverage expert, Glen managed Vistana, one of the largest resorts in the Central Orlando Florida Area at over 1,600 units with 130 plus acres of manicured grounds, multiple F&B outlets, retail and guest amenities. Glen has just just in June 2020 gained certification in the implementation of Post Covid operational procedures for Housekeeping, Food / Beverage / Retail and Spa and is well qualified to deliver our NEW "Make it Safer" initiative as well as Operational Reviews and Marketing Strategy Reviews.
Resort Sales & Marketing Specialist
Based in Western United States - California
A seasoned sales and marketing professional with a super successful track record and years of experience in Vacation Ownership busines development as well as campground membership sales. An early founding member of the team that brought the worlds leading timeshare points club to huge success with $1b annual sales, exceptional•penetration, high closing percentages and VPG.
A mentor, coach, sales leadership and sales management developer with outstanding people skills.
Working together with one of our Resort Management and Operations specialist consultants this would be a combination of tremendous value and a sure fire winner to make your vacation ownership business and resort operation achieve it's very best possible membership sales and membership retention results!
Hotel, Casino & RV Resort Operations Specialist
Based in the Western United States - California
A specialist in casinos, hotels & resorts including specific departmental operations. Extensive leadership and management development skills. Fluent in French, Arabic and English. Widely experienced in Europe, North Africa and North America. Began his career with The Walt Disney World Company and continued with Hyatt Resort Hotels, Hilton Casino Resorts and several American Indian Casinos as well as Vacation Ownership Resorts. Practical "hands on" experience as a line employee and a manager. Specialist expertise in Front of House Operations, Back of the House Operations in rooms division, F&B, retail and activities. Attended UC San Diego where he earned a graduate certificate in Strategic Management and Organizational Behavior. Uses applied phsychology in management and team development. Has helped many restaurants, hotels and resorts with re-organization, transition and new openings. Most recently, he has served as and ARM in a turnaround project and as a Housekeeping Operations Director overseeing respectively $5 Million and $25 Million renovations for each as well as playing a key role in the revitilisation of a vacation ownership resort in California and a large casino resort hotel in Nevada.
Based in The San Francisco Bay Area, California
Lois Caldeira
Front Desk & guest services trainer
Hotel & Resort Front Office & Training Specialist
Based in the Western United States - California
Experience opening a newly remodelled city center urban timeshare and hotel. Specialist expertise in Front Office Management and Customer Service Training as well as travel services and secret shopper services. Can perform operational reviews of all types of service businesses, analyse and improve customer service, touch points and sales process to ensure that great customer service leads to more sales as well as long lasting guest and customer satisfaction and referrals.
Luxury Vacation Homes, Fractional Resorts, Mixed use resorts, hotels & fine dining expert
Based in the Western United States
A specialist in luxury fractional ownership resorts, timeshare resorts and vacation home rentals. A trainer, motivator, management & leadership skills developer. Extensive high quality food & beverage operations and "Fine Dining" experience, knowledge and expertise. Abilty to perform Operational Reviews and turnaround management for resorts, hotels and restaurants.
Europe Africa & Middle East
Based in Spain - Southern Europe
Carlos Monserrat
Senior Executive Hospitality Industry Expert
A seasoned professional, senior consultant and exceptionally well qualified leader with global experience having worked in Europe, USA, Middle Eastern & Gulf States, The Caribbean, Mexico, Central and South America.
More than 30 years’ experience in resort and vacation ownership operations having worked in many different countries in senior management roles for Wyndham Vacation Resorts, CLC World and Club Melia.Extensive experience in project management and joint venture start-up environments in countries such as Spain, Mexico and Colombia, with a strong focus on organization and team building. Proven track record in exceeding targets and responsible for achieving and maintaining ISO quality management certifications in various operations. Currently residing in Spain. Fluent in Spanish and English.
soon to join
team LMP
Based in Finland - Northern Europe
Based in Denmark - central Europe
Based in Belgium - central Europe
Based in Germany - Central Europe
Based in Switzerland - central Europe
Based in France - central Europe
Based in Albania - Eastern Europe
Based in Turkey - Europe & Asia
Based in Greece - eastern Europe
Based in The Gambia - West Africa
Based in Saudi Arabia
Based in The Sultanate of Oman
Based in Switzerland - central Europe
Based in The Netherlands - Northern Europe
Desiree Vegter
Hotel School Trained Multilingual Hospitality & Retail Business Consultant
An experienced and very knowledgeable hospitality, catering & retail entrepreneur with demonstrated business development talent, a successful Culinary School, a Restaurant and an Event Catering business. Professionlly trained at Hotel school in Amsterdam, Holland and having experience from operational, reception and sales roles in hotels and restaurants including with Hilton in the UK and Amsterdam, as well as in retail operations and retail management.
Desiree has a focused approach and is able to improve the quality, product, service and results, including financial and business performance of any hotel, restaurant, cafe, bar, club or other hospitality or retail business.
Based in Guildford and London ENgland
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leading Harley Street practitioner in advanced skincare, clinical practise, medical aesthetics and technology
Owner of a 5* health, wellbeing and medical aesthetics clinic, based in Guildford, Surrey & on Harley Street, London. Specialised in advanced skincare and aesthetics, including facials, micro-needling and filler to laser hair removal, fat reduction and semi-permanent make-up. We provide the highest level of medical and holistic care in order to deliver outstanding results in our field of expertise. Our medical practitioners have been handpicked to ensure we remain a leading clinic in aesthetics, alongside providing our clients with a welcoming and accessible environment for any concerns they have regarding both their body and mind.
Marina Specialists
Based in France & The Netherlands - Europe
Experienced and very knowledgeable developers and operators of Marinas. With extensive expertise in boating on the inland navigable waterways of Europe and elsewhere internationally having personally designed, constructed and presently operating several marinas with the associated chandlery, boat repair workshops for any and all marine repair, service, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.
Marina Specialists
Based in California - USA
Experienced, knowledgeable developer and operator of Marinas. With extensive expertise in boating on the navigable waterways of Sacramento Delta, with a successful marina and associated facilities. Marine repair, service, marine engineering, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.yacht brokerage, boat repair workshops and boat storage
Marina Specialist
Based in The United Kingdom
An experienced and knowledgeable manager operator of Marinas. With extensive expertise in boating presently managing a marina with associated chandlery, boat repair workshops for any and all marine repair, service, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.
Marina and Boat Hire Experts
Based in The United Kingdom - Midlands & Southern England
Owner and operator of Marina with extensive expertise in boating presently managing a marina and boat hire business on the UK Canal Network with associated chandlery, boat repair workshops for marine repairs, service, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.
Bed & Breakfast Operations Specialists
Based in Central and South Eastern UK
Experienced knowledgeable and skillful couples who operate successful B&B businesses offering a warm welcome, exceptional hospitality, a high standard of service, food and cleanliness. Leisure Management Plus can provide comprehensive guidance on acquisition, marketing, operations, profitability improvement, service, hospitality and training for new and existing B & B owners. LMP can also provide refurbishment advice, refurbishment project design and projet management as well as the supply of a complete range of furniture, fixtures fittings and operating equipment.
Golf & Country Club Specialists
Based in Central UK, Spain, Orlando Florida and other parts of the US, Caribbean & Bermuda
With years of experience in Golf and Country Club operations our specialists in this field can help maximise member satisfaction and retention, customer and "pay as you play" player loyalty, business profitability and overall performance.
Airline Passenger experience and customer Service Specialists
Based in Southern United Kingdom
With experience in flight and ground operations, scheduling, customer service, crew training, safety and overall passenger experience,
Based in Surrey S.E. England
Alex
An experienced entrepreneur who operates probably "the best café" - in England! Runs a very popular & profitable operation. For LMP clients, Alex can mentor, coach, & help café operators how to design, layout, set up & operate a successful and profitable café with a highly motivated, energetic & high performing staff team. Just "feel" the energy & watch the way this team moves around and does their work! We can provide the specialist team building and training as well as the leadership development that makes all this happen. This is how you operate a successful, popular, busy and profitable café. It's not as easy as Alex makes it look but you can do it and the team at Leisure Management Plus will show you how.
Based in West Sussex, England
Brian Boggis
Timeshare resort operations from the HOA Board /committee perspective
Marketing & Sales Expert - Entrepreneur, Coach & Mentor
An experienced timeshare resort club Committee / HOA Board Member and former Chairman of the management committee / HOA board of a leading and very successful Vacation Ownership / Timeshare Club in Europe.
Complete understanding of resort operations and strategic direction from the perspective of the "Owner", Resort Timeshare Club Member and Member of the Committee (Europe) HOA Board (USA). Served for multiple terms in the Management Committe of Sunset Harbour Club, Pueblo Torviscas, Tenerife in the Canary Islands, Spain - a highly acclaimed award winning resort. The First ever to win back the coveted RCI Gold Crown once the management company was taken over by the company led by our founder & chairman. Extensive expertise and experience in sales leadership, sales and marketing management, sales training and management development, with outstanding team building, people management, club management and resort management skills.
Based in Tenerife, Canary Islands, Spain - Europe - Resort Operations Specialist
An experienced specialist in timeshare resort operations with more than 30 years in resort management in the Canary Islands, Spain and the UK. Fluent in Spanish and English. Extensive expertise and experience in training & management development with excellent team building, people management, timeshare club management and resort management skills. Resident in Tenerife.
Based in Tenerife, Canary Islands, Spain - Resort Sales & Marketing Specialist
A timeshare resort sales and marketing specialist with leadership, motivational and management talent learned from many years experience in successful resorts in the Canary Islands. IN-house and cold line experience. Ability to drive high closing percentages on in house business. Understands and can teach and coach managers on the importance of quality resort operations and an excellent customer / guest experience leading to more sales and referrals. Extensive expertise and experience in sales training, sales representative as well as sales management development. Excellent team building, relationship creation and people skills. Resident in Tenerife, Canary Islands, Spain.
For some projects we find it is a good plan and achieves optimal results to have two consultants with resort operations and sales & marketing expertise which are "complementary skill sets" working together.
We have achieved some exceptional•results in more than one combined sales & operations timeshare resort team working this way in both Europe and North America.