About us

&

 Our team

Further details about each member of Team LMP can be found here>> https://www.leisuremanagementplus.com/copy-of-about-us

Exceptional*Individuals 

Chris Gardner

Senior Consultant

Europe, Africa, Middle East & Asia

Business Development Leader UK

Ghislaine Oliver

Revenue Generator, Brand Ambassador & Accommodation Distribution Specialist

John Shonnard

Leader Business Development

Western USA, Hawaiian

& Pacific Islands

Asael Sandoval

Leader - Business Development Mexico, Central & Spanish speaking  

South America

Gunter Muller

Senior Consultant North America Caribbean & Bermuda

Natalie Mutondo

Leader - Business Development 

South Africa

Jacqueline Guas

Leader Business Development

Eastern USA, Caribbean

Islands & Bermuda

Lois Caldeira

Travel Agent

....the path to the future .....

to be appointed soon

Chief Operating Officer 

exceptional*Individual

exceptional*Individuals.

Based in the Canary Islands - Leader overall of our Company on a day to day basis and joining the senior leadership team full time in due course.  A fluent Spanish speaker with over 30 years experience in multi resort operations in Europe.  Outstanding interpersonal and leadership skills. 

 

An                                            

leading a team of                                              

Responsible in prior roles for structuring effective training programs for multicultural and multi-discipline staffs in hospitality environments. Ability to deliver training and coaching in Spanish as well as English and a deep understanding of "what makes people tick", what works and what doesn't.

An inspiration to those around her with a talent for driving our "guest centric " focus on the customer so that everyone in our team knows how to deliver our signature exceptional service to clients and guests, as well as to each other. Creating the memories and making the magic happen for our guests as well as the guests of our clients to enjoy the exceptional hospitality for which we are known.

Erica Walpole

Leader - LMP QA

Raja Dessai

Research &  Business Development

Consultant Western India 

Lead Quality Assurance Auditor

Cruise Quality Assurance  

exceptional*holidays

 ©

exceptional*vacations

 ©

Ines Berginc

Leader BusinessDevelopment 

Slovenia & European Alps

Melissa Bermundo

Leader Business Development Phillipines

team  LMP

Rawan Hany

Leader Business Development Egypt

team  LMP

Leader Business Development India

Tarun Goswami

exceptional*excursions

 ©

TBA

Curator & sales & co-ordinator exceptional•vacations & exceptional•excursions

and Leader Business Development Brasil

Arja Humphreys

Director of Accounting & Administration & Company Secretary

An experienced accounting professional having worked with multi-national companies spanning Europe and North America.

Experience in USA, France, Germany & Finland.  Speaks fluent German, English and Finnish as well as conversational French.

team  LMP

To Be Engaged soon

Research & Business Development Consultant

Nothern India

Brian Boggiss

Sales & Marketing Mentor & Logistics 

exceptional•excursions

soon to join

team  LMP

soon to join

team  LMP

team  LMP

PA and Operations Manager Tenerife

Adam Dias

soon to join

team  LMP

To Be Engaged soon

Reciprocal representative and Business Development Partner

China

soon to join

team  LMP

Business Development and Service•Product Lead

Make•it•Clean

&

Consultant for Enterprise Inns

& Tenanted PubsUnited Kingdom

To Be Engaged soon

Research and Business Development Consultant Finland

soon to join

team  LMP

team  LMP

To Be Engaged soon

Hotel Manager

Kempster Hotels & Resorts

To Be Engaged soon

Leader Business Development Canada

soon to join

team  LMP

soon to join

team  LMP

Ivaylo Lefterov

Leader Business Development Portugal & Russian Speaking Investor Liaison

To Be Engaged soon

Leader Business Development Poland

soon to join

team  LMP

To Be Engaged soon

Research & Business Development Consultant Lithuania

soon to join

team  LMP

To Be Engaged soon

Leader Business Development Singapore & Malaysia

soon to join

team  LMP

soon to join

team  LMP

To Be Engaged soon

Research & Business Development Consultant Belarus

soon to join

team  LMP

To Be Engaged soon

Research & Business Development Consultant Latvia

To Be Engaged soon

Research & Business Development Consultant Thailand

soon to join

team  LMP

To Be Engaged soon

Research & Business Development Consultant Indonesia

soon to join

team  LMP

soon to join

team  LMP

To Be Engaged soon

Research & Business Development Consultant Estonia

soon to join

team  LMP

To Be Engaged soon

Research & Business Development Consultant Estonia

soon to join

team  LMP

Research & Business Development Consultant - Barbados

soon to join

team  LMP

Research & Business Development Consultant - Trinidad & Tobago

Research & Business Development Consultant - Aruba, Bonaire, Curacao, Sint Maarten & Saba

soon to join

team  LMP

Research & Business Development Consultant - Cuba

soon to join

team  LMP

Research & Business Development Consultant - Bermuda

soon to join

team  LMP

Research & Business Development Consultant - BVI

soon to join

team  LMP

Research & Business Development Consultant - Guadeloupe

Alex Humphreys

Director - Kempster Property Company Limited

With a background in customer service, leadership and management working at Europe's largest & most successful low cost airline.  Alex is a part -time director of Kempster Property Company Limited with a growing portfolio of rental properties and Kempster Property Management Services which manages third party residential properties for owners and home owner community associations in the UK.

Stuart Humphreys

Founder, Chairman & CEO

Extensive experience and expertise with proven successful leadership, mentoring and coaching experience in multiple sectors of the hospitality industry worldwide including resorts and hotels - development, openings and operations. 

Consulting, feasibility analysis, openings, quality assurance, leadership and management skills coaching.  Personal development, team cohesion, business performance improvement,  extensive F & B, golf & leisure related business experience.  Extensive Community Association, HOA Board & Resort Owner Committee experience in North America & Europe as Chairman, Member of The Board and Managing Agent. Speaks Spanish & conversational French.

Fiscal Advisor Tenerife: Sebastian Placencia, Santa Cruz de Tenerife

Chartered Accountants: Shipleys LLC, Godalming England

Fiscal Advisor Tenerife:   Quatrium Juridico Tributario, Santa Cruz de Tenerife

Chartered Accountants:   Shipleys LLC, Godalming England

Legal Counsel Tenerife:   Santana Abogados Los Cristianos, Arona

Legal Counsel UK, NY & CA States   Jamieson Law, Glasgow Scotland

Bank Tenerife:   Banca March, Los Cristianos, Arona

Bank United Kingdom:   Starling Bank

Team LMP is a global network team.

self employed consultants who independently and collectively market, sell, perform and deliver our range of integrated service•products to clients worldwide.

exceptional*Individuals

The collective aim of Team LMP is to ensure that customers, the travelling and vacationing public enjoy above average experiences and superior quality when using any kind of hospitality establishment by helping business owners to make their operations stand out from the crowd, improve the profitability and the value of their businesses.

LMP's signature one•team concept is used within our own team and is taught by us as part of the custom "manager coaching" and "staff training team building and personal development" we deliver to clients whose operations are diverse and range in size and complexity from the smallest food stand or QSR, to large % Star luxury hotels and resorts with hundreds, even thousands of rooms or apartments and everything in between.

soon to join

team  LMP

Research & Business Development Consultant - St Lucia

soon to join

team  LMP

Research & Business Development Consultant - St Barts

soon to join

team  LMP

Research & Business Development Consultant - Martinique

soon to join

team  LMP

Research & Business Development Consultant - Purto Rico

soon to join

team  LMP

Research & Business Development Consultant - Dominican Rebublic

soon to join

team  LMP

Research & Business Development Consultant - US Virgin Islands

soon to join

team  LMP

Research & Business Development Consultant - Cayman Islands

soon to join

team  LMP

Research & Business Development Consultant - Jamaica

soon to join

team  LMP

Research & Business Development Consultant - Antigua & Barbuda

soon to join

team  LMP

Research & Business Development Consultant - Bahamas

soon to join

team  LMP

Research & Business Development Consultant - St. Kits & Nevis

soon to join

team  LMP

Research & Business Development Consultant - St. Martin

soon to join

team  LMP

Research & Business Development Consultant - St. Vincent Grenada & The Grenadies

soon to join

team  LMP

Research & Business Development Consultant - Turks & Caicos

  Consultant Network Team

Membership in our Consultant Network Team is by invitation only.  Consultants are selected and invited to join us based on their proven specialist capabilities and track record in the hospitality industry.  We confidently send our consultants to any assignment anywhere within their field of expertise and our clients can expect nothing but the best advice and assistance using expertise that has demonstrated an ability to get results.

 

We have consultants with specific expertise who specialize in cruise ships, five star hotels, three & four star privately owned independent hotels, branded & franchise chain hotels, B&Bs, timeshare clubs & vacation ownership resorts, fractional ownership, vacation home rentals, golf, marina operation, theme parks, restaurants, cafés, branded & independent coffee shops, fast food, take away & food delivery services, shops, bars, pubs, outside catering, industrial catering & facilities management.

Our Consultants have outstanding ability to inspire managers & teams to achieve the

Exceptional*Quality  &  Exceptional*Service

for which LMP is renowned.

Based in the Eastern United States - Virginia

Hotel Management Specialist with 5 star & 4 star Hotel experience 

extensive international experience in top quality Caribbean Resort Hotels

Gunter Muller  -  Senior Consultant

A top graduate of Lausanne Hotel School in Switzerland.  Widely recognized as the world's finest Hotel School.  

Further study at Cornell University Ithaca N.Y.  

 

A five star hotel & resort senior leadership consultant - completed his training with periods working in Switzerland and went on to specialize in quality hotel and resort operations in the Caribbean, England, Europe and Eastern United States where he was CEO of a major "mixed use resort" including golf, residential, hotel, winter sports, conference facilities and vacation rental properties.  

 

Fluent in German and English. Residing in the Washington DC area, Virginia USA

Resort & Condominium community Operations, HOA Management and Quality Assurance Specialist

Mark Torres

Based in Washington State, NW United States

An experienced - Award Winning - Resort Manager and HOA specialist having hands on experience of resort turnarounds as well as hotel management and extensive knowledge of Resort Quality Assurance.  Ability to turn resort staff teams into "High Achievers".  Able to target and reach lofty goals of excellence, superior standards of guest service and quality. Proven ability to lead and coach managers and teams to reach award winning status as measured by internal & public media metrics.

Based in the Eastern United States - Charlotte NC

Hospitality Entrepreneur, Hotel Operations, Master Chef,

Accountant, Investor, Leadership and  Marketing Specialist

Former White House Chef &

Manager of The Camp David Resort

Martin Mongiello, MBA

"How can a consultant say they are brilliant if they don't also own, several successful companies?"

Inspires teams to highest awards & profits. A 30-year, retired, war veteran living on three continents; six languages. Accredited investor, accountant & entrepreneur for hospitality industry. Seen often via the Today Show, CNN, ABC, FOX, CBS, Washington Post, New York Magazine, Times of London, The Australian, Huffington Post, USA Today, India Times & 128 newspaper and magazine articles the past two years.  Highly visible and exemplary leadership based on personal example. A visionary, execution & completion master. Marketing & Business Plans author.   Relates personally & activates work ethic in teams to goals never before recorded. Advertising, branding, promotion, publicity, marketing & sales expert.

Multi-lingual Hotel, Resort and Food & Beverage expert

Based in Orlando Florida

Glen Vlasic CMCA, CAM, CHA

With extensive experience in hospitality gained in the USA including New York City as well as Mexico, the French & Spanish speaking Caribbean islands, Glen is an award winning, multi-lingual executive and coach.  Extensive experience in hospitality operations and senior management.  Laser focused ability to develop and implement strategic plans to improve performance of managers and teams which he can do in fluent Spanish as well as English, resulting in increased productivity, effectiveness, efficiency & profitability.

 

Proven ability at VP, Regional Director & GM level to develop hotels and resorts from the ground-up.  A food & beverage expert, Glen managed Vistana, one of the largest resorts in the Central Orlando Florida Area at over 1,600 units with 130 plus acres of manicured grounds, multiple F&B outlets, retail and guest amenities. Glen has just just in June 2020 gained certification in the implementation of Post Covid operational procedures for Housekeeping, Food / Beverage / Retail and Spa and is well qualified to deliver our NEW "Make it Safer" initiative as well as Operational Reviews and Marketing Strategy Reviews. 

Resort Sales & Marketing Specialist

Based in  Western United States - California

A seasoned sales and marketing professional with a super successful track record and years of experience in Vacation Ownership busines development as well as campground membership sales.  An early founding member of the team that brought the worlds leading timeshare points club to huge success with $1b annual sales, exceptional•penetration, high closing percentages and VPG.

 

A mentor, coach, sales leadership and sales management developer with outstanding people skills.

Working together with one of our Resort Management and Operations specialist consultants this would be a combination of tremendous value and a sure fire winner to make your vacation ownership business and resort operation achieve it's very best possible membership sales and membership retention results!

Hotel, Casino & RV Resort Operations Specialist

Based in the Western United States - California

A specialist in casinos, hotels & resorts including specific departmental operations. Extensive leadership and management development skills.   Fluent in French, Arabic and English.  Widely experienced in Europe, North Africa and North America.  Began his career with The Walt Disney World Company and continued with Hyatt Resort Hotels, Hilton Casino Resorts and several American Indian Casinos as well as Vacation Ownership Resorts.   Practical "hands on" experience as a line employee and a manager.  Specialist expertise in Front of House Operations, Back of the House Operations in rooms division, F&B, retail and activities.  Attended UC San Diego where he earned a graduate certificate in Strategic Management and Organizational Behavior. Uses applied phsychology in management and team development.   Has helped many restaurants, hotels and resorts with re-organization, transition and new openings.  Most recently, he has served as and ARM in a turnaround project and as a Housekeeping Operations Director overseeing respectively $5 Million and $25 Million renovations for each as well as playing a key role in the revitilisation of a vacation ownership resort in California and a large casino resort hotel in Nevada.

Based in The San Francisco Bay Area, California

Lois Caldeira

Front Desk & guest services trainer

Hotel & Resort Front Office & Training Specialist

Based in the Western United States - California

Experience opening a newly remodelled city center urban timeshare and hotel.  Specialist expertise in Front Office Management and Customer Service Training as well as travel services and secret shopper services.  Can perform operational reviews of all types of service businesses, analyse and improve customer service, touch points and sales process to ensure that great customer service leads to more sales as well as long lasting guest and customer satisfaction and referrals.

Luxury Vacation Homes, Fractional Resorts, Mixed use resorts, hotels  & fine dining expert

Based in the Western United States

A specialist in luxury fractional ownership resorts, timeshare resorts and vacation home rentals.  A trainer, motivator, management & leadership skills developer.  Extensive high quality food & beverage operations and "Fine Dining" experience, knowledge and expertise. Abilty to perform Operational Reviews and turnaround management for resorts, hotels and restaurants.

Europe Africa & Middle East

Based in Spain  - Southern Europe

Carlos Monserrat

Senior Executive Hospitality Industry Expert

A seasoned professional, senior consultant and exceptionally well qualified leader with global experience having worked in Europe, USA, Middle Eastern & Gulf States, The Caribbean, Mexico, Central and South America.  

 

More than 30 years’ experience in resort and vacation ownership operations having worked in many different countries in senior management roles for Wyndham Vacation Resorts, CLC World and Club Melia.Extensive experience in project management and joint venture start-up environments in countries such as Spain, Mexico and Colombia, with a strong focus on organization and team building.  Proven track record in exceeding targets and responsible for achieving and maintaining ISO quality management certifications in various operations. Currently residing in Spain.   Fluent in Spanish and English.

soon to join

team  LMP

Based in Finland - Northern Europe

Based in Denmark - central Europe

Based in Belgium - central Europe

Based in Germany - Central Europe

Based in Switzerland - central Europe

Based in France - central Europe

Based in Albania - Eastern Europe

Based in Turkey -  Europe & Asia

Based in Greece -  eastern Europe

Based in The Gambia -  West Africa

Based in Saudi Arabia

Based in The Sultanate of Oman

Based in Switzerland - central Europe

Based in The Netherlands - Northern Europe

Desiree Vegter

Hotel School Trained Multilingual Hospitality & Retail Business Consultant

An experienced and very knowledgeable hospitality, catering & retail entrepreneur with demonstrated business development talent, a successful Culinary School, a Restaurant and an Event Catering business. Professionlly trained at Hotel school in Amsterdam, Holland and having experience from operational, reception and sales roles in hotels and restaurants including with Hilton in the UK and Amsterdam, as well as in retail operations and retail management.  

 

Desiree has a focused approach and is able to improve the quality, product, service and results, including financial and business performance of any hotel, restaurant, cafe, bar, club or other hospitality or retail business.

Based in Guildford and London ENgland

xxx

leading Harley Street practitioner in advanced skincare, clinical practise, medical aesthetics and technology

Owner of a 5* health, wellbeing and medical aesthetics clinic, based in Guildford, Surrey & on Harley Street, London.   Specialised in advanced skincare and aesthetics, including facials, micro-needling and filler to laser hair removal, fat reduction and semi-permanent make-up. We provide the highest level of medical and holistic care in order to deliver outstanding results in our field of expertise. Our medical practitioners have been handpicked to ensure we remain a leading clinic in aesthetics, alongside providing our clients with a welcoming and accessible environment for any concerns they have regarding both their body and mind.

Marina Specialists

Based in France & The Netherlands - Europe

Experienced and very knowledgeable developers and operators of Marinas.  With extensive expertise in boating on the inland navigable waterways of Europe and elsewhere internationally having personally designed, constructed and presently operating several marinas with the associated chandlery, boat repair workshops for any and all marine repair, service, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.

Marina Specialists

Based in California - USA

 

Experienced, knowledgeable developer and operator of Marinas.  With extensive expertise in boating on the navigable waterways of Sacramento Delta, with a successful marina and associated facilities.  Marine repair, service, marine engineering, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.yacht brokerage, boat repair workshops and boat storage

Marina Specialist

Based in The United Kingdom

An experienced and knowledgeable manager operator of Marinas.  With extensive expertise in boating presently managing  a marina with associated chandlery, boat repair workshops for any and all marine repair, service, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.

Marina and Boat Hire Experts

Based in The United Kingdom - Midlands & Southern England

Owner and operator of Marina with extensive expertise in boating presently managing  a marina and boat hire business on the UK Canal Network with associated chandlery, boat repair workshops for marine repairs, service, boat maintenance and refurbishment works, marine storage, yacht brokerage, moorings, boat haulage etc.

Bed & Breakfast Operations Specialists

Based in Central and South Eastern UK

Experienced knowledgeable and skillful couples  who operate successful B&B businesses offering a warm welcome, exceptional hospitality, a high standard of service, food and cleanliness.  Leisure Management Plus can provide comprehensive guidance on acquisition, marketing, operations, profitability improvement, service, hospitality and training for new and existing B & B owners.  LMP can also provide refurbishment advice, refurbishment project design and projet management as well as the supply of a complete range of furniture, fixtures fittings and operating equipment.

Golf & Country Club Specialists

Based in Central UK, Spain, Orlando Florida and other parts of the US, Caribbean & Bermuda

With years of experience in Golf and Country Club operations our specialists in this field can help maximise member satisfaction and retention, customer and "pay as you play" player loyalty, business profitability and overall performance.

Airline Passenger experience and customer Service Specialists

Based in Southern United Kingdom

With experience in flight and ground operations, scheduling, customer service, crew training, safety and overall passenger experience, 

Based in Surrey S.E. England 

Alex

Café / Coffee shop Expert

ALEX's Café  

https://www.facebook.com/pg/AlexsCafe/reviews/

An experienced entrepreneur who operates probably "the best café" - in England!   Runs a very popular & profitable operation. For LMP clients, Alex can mentor, coach, & help café operators how to design, layout, set up & operate a successful and profitable café with a highly motivated, energetic & high performing staff team.  Just "feel" the energy &  watch the way this team moves around and does their work!  We can provide the specialist team building and training as well as the leadership development that makes all this happen.  This is how you operate a successful, popular, busy and profitable café.  It's not as easy as Alex makes it look but you can do it and the team at Leisure Management Plus will show you how.

Based in West Sussex, England

Brian Boggis

Timeshare resort operations from the HOA Board /committee perspective

Marketing & Sales Expert - Entrepreneur, Coach & Mentor

An experienced timeshare resort club Committee / HOA Board Member and former Chairman of the management committee / HOA board of a leading and very successful Vacation Ownership / Timeshare Club in Europe.  

 

Complete understanding of resort operations and strategic direction from the perspective of the "Owner", Resort Timeshare Club Member and Member of the Committee (Europe) HOA Board (USA).  Served for multiple terms in the Management Committe of Sunset Harbour Club, Pueblo Torviscas, Tenerife in the Canary Islands, Spain - a highly acclaimed award winning resort.  The First ever to win back the coveted RCI Gold Crown once the management company was taken over by the company led by our founder & chairman.  Extensive expertise and experience in sales leadership, sales and marketing management, sales training and management development, with outstanding team building, people management, club management and resort management skills. 

Based in Tenerife, Canary Islands, Spain - Europe - Resort Operations Specialist

An experienced specialist in timeshare resort operations with more than 30 years in resort management in the Canary Islands, Spain and the UK.   Fluent in Spanish and English.   Extensive expertise and experience in training & management development with excellent team building, people management, timeshare club management and resort management skills. Resident in Tenerife.

Based in Tenerife, Canary Islands, Spain -  Resort Sales & Marketing Specialist

A timeshare resort sales and marketing specialist with leadership, motivational and management talent learned from many years experience in successful resorts in the Canary Islands.   IN-house and cold line experience.  Ability to drive high closing percentages on in house business. Understands and can teach and coach managers on the importance  of quality resort operations and an excellent customer / guest experience leading to more sales and referrals.   Extensive expertise and experience in sales training, sales representative as well as sales management development.  Excellent team building, relationship creation and people skills.  Resident in Tenerife, Canary Islands, Spain.

For some projects we find it is a good plan and achieves optimal results to have two consultants with resort operations and sales & marketing expertise which are "complementary skill sets" working together.  

 

We have achieved some exceptional•results in more than one combined sales & operations timeshare resort team working this way in both Europe and North America.

We speak English

Se habla Español 

On parle Français

Wir sprechen Deutsch

Me puhumme Suomea

tel:    +44 (0) 1273-934813  UK  - inquiries & information

tel:    +44 (0) 7867-753080 UK -  Director of Administration  and Accounts Manager

tel:    +1 - 

tel:    +34 619 126 203 Tenerife

Accounts email: aaandbcs@gmail.com

skype:   arjahumphreys

OPEN Hours

Monday to Friday

9am to 5pm

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