World Class Quality Assurance for the global Cruise Industry by Leisure Management Plus

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When your guests step on board your ship for their cruise, they have serious expectations about your Brand and the Cruise Line they have chosen to cruise and vacation with. 


They expect the best of everything!

Your ships and services have to deliver on your customers expectations in every details from their cabin to the public areas, to the food, entertainment and the amenities on board.

A Custom Designed Quality Assurance Program will ensure that you deliver on that promise to your guests - every day - in every cabin - throughout the ship - & on every ship in your fleet.

CQA has been designed and developed specifically for the global Cruise Industry by Leisure Management Plus and has been refined most recently in the light of the Covid19 global health pandemic which has had a devastating impact upon the tourism and hospitality industry worldwide.


CQA’s unique proprietary system creates a rating which customers can use when making a decision about which ship and with which cruise line they should book for their cruise vacation.


It includes a proprietary blend of elements including actual guest feedback as well as the results from periodic inspections by trained inspectors.  It covers a lot of details within each of the 7 key areas most important to a cruise guest

CQA offers a proactive solution to ensure maximum guest satisfaction which results in repeat and referral business.  

Call today for an informal discussion about what CQA can do for your shipboard operations and your business.

Arrange a call back for a chat


email: with the date and time you want to chat + the time zone you are in and we will call you back.

We speak English

Se habla Español 

On parle Français

Wir sprechen Deutsch

Me puhumme Suomea

tel:    +44 (0) 7939-903157 UK  - Sales

tel:    +44 (0) 7867-753080 UK -  Accounts Manager

tel:    +44 (0) 7939-903157 UK

tel:    +34 619 126 203 Tenerife

accounts email:

skype:   arjahumphreys

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skype:   Kempster2

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