Part of Leisure Management Plus

First Impressions Count - A LOT !


You never get a second chance to make a first impression ! 

But how many places do you know where

this philosophy is routinely applied to:


  • every room reservation your hotel or resort takes ?

  • every guest arrival experience ?

  • every table reservation ?

  • every meal you serve ?

  • every product you sell ?

  • every customer experience ?


     What about your business ?


Do you think it could be better in this regard ?


Do you think you might acquire and keep more customers if your operations and your customer services people were really good at this ? ........ perhaps the single most mission critical element of your customer relationship management and your sales process!


                                     If you do we can help you!


How many times have you had a mediocre or "average" or even a bad first impression and experience when you:

  • arrive somewhere?

    • walk into a shop ?  

      • call up a business to ask something?

        •  order something?  

          • make a reservation?  

            • try and buy something ?


How many times have you called and got a recorded or computer generated message saying "... your call is important to us ..... " ? ........ and yet apparently so unimportant that there is no-one to actually answer you, talk to you and help you !


How many times have you been left on hold for so long you got fed up, hung up and moved on ?


If any of this rings any bells with you, then call or email us today.  YOU CAN'T AFFORD TO BE "AVERAGE" !


If you want your business to be better than "average" you can have a very affordable review which addresses and improves your business's customer interface performance.


Call or email or use "contact us" today for a no obligation initial discussion about your business.

We speak English

Se habla Español 

On parle Français

Wir sprechen Deutsch

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tel:    +44 (0) 7939-903157 UK  - Sales

tel:    +44 (0) 7867-753080 UK -  Accounts Manager

tel:    +44 (0) 7939-903157 UK

tel:    +34 619 126 203 Tenerife

accounts email:

skype:   arjahumphreys

skype:   Kempster2

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