How LMP Quality Assurance Works
-
LMP Quality Assurance Auditors perform periodic customised audits of all aspects of your operation using our software and a tablet or smart phone so the process is mobile, on-site and efficient.
-
LMP Secret Shopper can "shop" your business to randomly test the customer experience you provide.
-
Our Secret Shopper is also used by LMP clients to check if all is operating as it should in terms of the integrity of sales in f&b and retail outlets.
-
Secret Shopper is an invaluable tool providing insight into what you only see and experience as "a customer". A business owner or manager can never do that any other way.
-
LMP's unique internal mock QA along with continuous improvement techniques we have developed over the years, can help to take an operation from underperforming to exceptional award winning performance.
-
Assessments are custom designed to meet your needs, your goals & your brand standards.
-
Individualised checklists are built and completed by LMPQA Auditors using our custom adapted software.
-
This is not a one size fits all approach - that's how and why it works and it gets results!
-
LMPQA is custom adapted to your situation, your leadership, your manager, your management team, your staff team, your product, your service and every aspect of your operation.
-
Customised audits and customised reporting means this is a "one•size•fits•one" solution designed for your business only.
-
LMP can also create action plans for improvement which you can implement - or -
-
LMP can do that for you, working with your team to coach them for optimum results.
-
Why QA is important and effective
- We get results!
- Read about our track record in the testimonials on the home page here & scroll down