Part of Leisure Management Plus
Post Covid Recovery
Make it easy
Make it easy for your customers to book or buy your service or product and find out what they want to know.
Modern internet and other systems are great and we all use them - but sometimes they can be frustrating and not as user friendly as you might think or wish !
You have to make it easy for people to buy your product or service, to make a reservation, or to contact you or your business via your systems to get what they want - not what your system wants to give them.
If it is not easy, most people will give up in about 15 seconds and move on to something easier for them ! You just lost a customer, or a booking and a sale !
Customers like to book and do their home work about you on line but also and increasingly want a responsive and personalised experience when they contact your sales channels.
When they want to BUY you have to make it easy !
Make it easy is a unique affordable review and simple service delivery makeover developed by Leisure Management Plus.
LMP performs an inexpensive review of your customer touch points & the systems customers use to buy your product or service.
We prepare a brief plan highlighting actionable steps to take to make it easy for your customers to buy your product or service.
We can implement the plan with you or for you. We can provide ongoing support through our range of Secret Shopper and Quality Assurance services to ensure that your customers continue to find it easy to buy from you - and - they will recommend their friends and buy more because you do these things - and - your business will be more profitable as a result!