our approach ....
With over 40 years in Hospitality, we know how to translate experience into value for our clients and their customers.
We have "global reach" and international experience so we are able to provide our services anywhere in the world.
We understand business is different in different parts of the world.
We speak your language in more ways than one! Se habla español !
Several of our team are multi-lingual.
We have people who can communicate in English, Spanish, Dutch, German, French, Finnish, and Arabic. Swedish, Italian, Hindi, Urdu, Slovenian, Tagalogue and Russian.
We have hands on experience in Hotel & Resort Management, Consulting, Development Project Analysis & Planning, New Property Openings, Hotel & Resort Refurbishment, Club Administration, Food & Beverage Management and Quality Assurance.
We respond to our clients' needs in a flexible and dynamic way. In consultation with you, we tailor our services to meet your specific requirements and goals.
To optimize profitability and returns for our clients we use a combination of effective controls plus a relentless focus on providing "exceptional*Customer Service" outstanding guest satisfaction and value for money.
Your customers are our customers ! When Leisure Management Plus operates your resort, your hotel or provides
quality assurance or consultancy, you and your customers are our priority.
We have demonstrated time and time again that we can:
improve customer satisfaction
increase repeat business and referrals
... and increase the value of businesses
We value our staff because they deliver on the promise
to each and every customer
- every day - every week - year round !
Managers and staff are carefully and methodically selected, supported and provided with the means to do their jobs well and excel !
They are trained, motivated and rewarded for success ! It is very rare that we have to terminate a manager. We usually find we can help them to be very successful. Achieving more than even they believed was possible.
Well designed and individualised training programs and mentoring of managers, specific to their individual needs, ensure that our internal and external customer focus philosophy is routinely applied throughout the organisation including in the properties, businesses and teams we manage and work with.
What ever the task from making an hotel, resort, restaurant or leisure business more profitable, to trouble shooting. Interim management to improving quality, revenue, results, ratings and profits. Producing and chairing a club AGM. Researching and writing a bankable Market Demand and Financial Feasibility Study for a new project. Creating and producing a periodic club, restaurant, hotel or resort newsletter. Opening a resort, operating one hotel or resort - or a group of properties: ..........
... we are pro-active
... we make things happen &
... we get things done !