Part of Leisure Management Plus

Custom designed for the timeshare and fractional resort industry


An effective Resort Quality Assurance program custom designed for your resort is probably the most effective single thing you can put into place to improve sales & membership retention in your resort, points club or fractional resort property.

Learn the significance of the bonsai tree and the water droplet here >




  • Quality Inspections measuring your resort operation, your product & your service - against your product & service standards & criteria


  • Independent credibility for your sales reps to present to your clients 


  • Trained QA Inspectors


  • Useful & valuable actionable feedback


  • Quality Ratings







  • More prospects

  • More tours

  • More presentations

  • Better penetration

  • More conversions

  • More referral sales

  • More upgrade sales

  • More satisfied members 

  • More Members

  • Better Membership retention


  • it all adds up to more revenue & more profit for you !


Secret Shopper

Routine Mystery Shopper Programs


  • Custom designed for your operation and your needs


  • Regular unannounced verification of what your customer's experience


  • Actionable feedback for management, owner and or operator


  • Assistance with implementation available





"One off" Secret Shopper service to address a particular need such as suspected pilferage, dishonesy or non compliance with your standards for customer interactions


Call today or email Stuart for more information and a free initial discussion - with no obligation to see how RQA might be able to help you !

We speak English

Se habla Español 

On parle Français

Wir sprechen Deutsch

Me puhumme Suomea

tel:    +44 (0) 7939-903157 UK  - Sales

tel:    +44 (0) 7867-753080 UK -  Accounts Manager

tel:    +44 (0) 7939-903157 UK

tel:    +34 619 126 203 Tenerife

accounts email:

skype:   arjahumphreys

  • LinkedIn

skype:   Kempster2

what is the significance of the bonsai tree and the water droplet?

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