what others say about us ....
I have had the opportunity to work together with Stuart Humphreys on a large Vacation Ownership Resort in Northern California and another Resort in Southern California from 2007 to 2012. An experienced professional in the hospitality industry, a strategic thinker and an effective bi-lingual communicator. His focus is on building a strong team as the foundation of a successful operation. His vast experience in all areas of hospitality gives him a solid basis for advice with respect to concepts, strategies, customer interface, quality and daily operations. Having worked in many different parts of the world he understands the sensitivity required to respect cultural differences.
For me he was an invaluable resource and coach, rising above the day-to-day operations and suggesting a long term approach to customer focused improvements. I also valued his assistance with communications with the Hispanic employees. He certainly is an excellent resource and his company Leisure Management Plus has a vast global network of experts and specialists available.
Gunter L. Muller - Former Resort General Manager WorldMark Windsor & Managing Director Wintergreen Resort Virginia, Retired. October 23, 2014
"We appreciate not only your abilities and the value of your experience but also the integrity shown in all your dealings. The consistent high standards maintained at Sunset Harbour Club were in no small measure a consequence of your commitment to attaining our mutual goals."
Elected Committee / HOA Board - Sunset Harbour Club Tenerife
"Attention to detail and total commitment are the hallmarks of the founder of this well respected company."
Richard Jackson - Resort Developer & Co-Founder, The Global Group of Companies
"International Leisure Management, (part of Leisure Management Plus), set up the management and opened our resort, then returned some years later to train our new managing director and team. I can recommend them to any resort developer or hotel owner as a highly professional firm."
Martin Freestone - Resort Developer - Kololi Beach Club The Gambia
"During the many years we have known Stuart, we have worked with him closely on some difficult projects where his unique set of skills have meant success rather than failure. We recommend not only his professionalism but his results driven approach."
Jerry Graber - Resort Developer, Founder & Managing Director Nexus Leisure
"Having been working on valuation and consultancy projects with the founder of Leisure Management Plus for fifteen years we can commend their services to any hotel or restaurant owner seeking reliable, highly professional and knowledgeable hospitality industry expertise."
James Nairn - Chairman & Managing Director, Brodie Marshall Hotels
"Now that our Grand Opening activities are over, I wanted to write you this letter of thanks. Your attention to the fine details of the opening in a measurable way contributed to the overall success of the affair."
Art Baulier General Manager, Little Rock Excelsior Hotel, Little Rock AR
"I am writing to express my thanks and appreciation for the work that you did in Little Rock in connection with the opening ceremonies and party. As I think I told you, Mr Rocco Forte was extremely impressed with the way everything went and asked me to personally thank you for everything you did for him."
Michael J. WIlliams President, Excelsior Hotels, Trust House Forte Inc.
"....Over the years we have attended every AGM and have come to respect you as Chairman ....."
Barrie Brannan, Customer & Club Member - Sunset Harbour Club
".. Stuart Humphreys has been known to me as a well respected professional in the field of resort operations & management since I have been a director with RCI and I have known Stuart myself since 1993. He managed successful openings of Lanzarote Beach Club and Kololi Beach Club, both affiliates of our competitors nevertheless well known as high quality resorts in their early years of operation. He was responsible for three Barratt International Resorts on the Costa Del Sol, two of which are RCI affiliates and were widely recognized as among the best in Spain". He established a division of a very well respected, very successful independent resort management company in Europe and oversaw management and administration of major resorts including several consistently awarded top ratings of Gold Crown and Five Year Gold Crown awards during the period and considered in the industry as leading resorts. The company worked closely with RCI in the 1990's and achieved significant successes with major resort refurbishment projects, high operating standards and has long been highly regarded in the European timeshare industry."
Carlos Vogelar - Regional Managing Director RCI Western Europe
"The flair, immagination and continual drive for improvement which Stuart applies to the management of resorts would be of great value to any club, hotel or other business. Stuart has the ability to look ahead and come up with ideas and suggestions that are sometimes in advance of people's current thinking. This is an asset which shoud be encouraged and used to best advantage in long term planning."
Norma Hartshorn, Sunset Bay Club Secretary & Past Chair of TATOC ( Associations of Timeshare Owners Committees)
"I was extremely impressed with the operations under Stuart's direction as well as the energy, commitment and enthusiasm of his team "
Colin Jenkins - Solicitor Hedleys & Co. London
"In my role as Legal Services Director of FNTC and as a solicitor, I have known Stuart for some years now and throughout this period I have encountered only dedicated loyalty and professionalism in the management and operation of the resorts with which he has been involved."
Philip Broomhead - Legal Director FNTC
"I had come to expect that whatever difficulty arose, I could be confident that you were there to resolve the matter! There can be no doubt that the skills which you have demonstrated have been largely responsible for our resort maintaining the highest of standards within the timeshare industry. I have no doubt that you will be a hard act to follow and would add that I personally have the highest regard for your professionalism and your integrity."
Brian Boggis, Chairman, Customer & Club Member - Sunset Harbour Club
"... Stuart served with me on the management committee (HOA Board) representing the founder member management company and the managing agent for our resort ... his extensive experience and knowledge of resort operations and ability to work with both the developer and the owner representatives in the board were invaluable assets in the successful operation and complete revitalization of our club and the resort. During the period of his leadership, the resort was transformed. It had been a struggling, relatively tired and not very well run operation with a high level of owner and customer dissatisfaction. As a result of careful, capable and determined management it became an outstanding success story and achieved dramatic improvements in quality standards, owner and guest satisfaction and achieved awards for service and quality. TATOC has been pleased to recommend Stuart to resorts needing expert and specialist professional management and we have had the benefit of his presentations at our annual seminars when he has presented on management of resorts and quality standards."
Norma Hartshorn, Past Secretary General TATOC